Our guiding principle is to build a valuable enduring relationship with our customers through our quality control initiatives. The quality matrix is structured to customize our tea according to our customer’s requirements. Estates are profiled on their natural strength and character and manufacture is undertaken accordingly. Our experienced QC team ensures that each invoice is tasted and rated on laid down attributes. CTC: Leaf-Infusion-Liquor and Orthodox: Style-Stalk-Liquor to ensure a consistent quality. Our detailed customer complaints tracking system is engineered to trace back any defect to the individual invoice. Prompt corrective action is taken and the customer is apprised of the same. The overall objective of the quality control system is to develop a reputation of reliability and trust with our customers. Our in-house R&D centre at Teok is recognised by the by DSIR, Min. of Science & Tech, New Delhi. A state-of-the art facility, it supports tea cultivation as well as the agri-business operations.